Privacy Policy
Last updated on: 27.10.2024
We place great importance on ensuring that the handling of personal data is transparent. This privacy policy provides information about which personal data we collect, for what purpose, and to whom we disclose it. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.
1. Which Services We Use
Cloudflare CDN
DigitalOcean Spaces
Microsoft Azure CDN
Microsoft Azure
2. Contact InformationIf you have any questions or concerns about how we protect your data, you can reach us at any time via email at . Responsible for data processing that occurs through this website is:
LOUF.IO

3014 Bern
Switzerland

Data Protection Officer:
LOUF.IO


3. General Principles3.1 What Data Do We Collect from You and from Whom Do We Receive This DataPrimarily, we process personal data that you transmit to us or that we collect during the operation of our website. In certain circumstances, we may also receive personal data about you from third parties. These can include the following categories:Personal master data (name, address, date of birth, etc.);Contact data (mobile number, email address, etc.);Financial data (e.g., account information);Online identifiers (e.g., cookie identifiers, IP addresses);Location and traffic data;Audio and image recordings;Particularly sensitive data (e.g., biometric data or information about your health).
3.2 Under What Conditions Do We Process Your Data?We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We ensure transparent and proportionate processing.

If we are exceptionally unable to adhere to these principles, data processing may still be lawful because there is a justification. As justification, the following may, in particular, be considered:Your consent;The execution of a contract or pre-contractual measures;Our legitimate interests, provided your interests do not override them.
3.3 How Can You Withdraw Your Consent?If you have given us consent to process your personal data for specific purposes, we process your data within the scope of this consent, provided we have no other justification.

You have the option to withdraw your consent at any time by sending an email to the address mentioned in the imprint. Data processing that has already occurred is not affected by this.
3.4 In Which Cases Can We Disclose Your Data to Third Parties?
a. PrincipleWe may rely on the services of third parties or affiliated companies and engage them to process your data (so-called processors). Categories of recipients include in particular:Accounting, fiduciary, and auditing firms;Consulting firms (legal advice, taxes, etc.);IT service providers (web hosting, support, cloud services, website design, etc.);Payment service providers;Providers of tracking, conversion, and advertising services.
We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

In certain circumstances, we may also be obliged to disclose your personal data to authorities.
b. Visiting Our Social Media ChannelsWe may have embedded links to our social media channels on our website. This is apparent to you (typically via corresponding icons). When you click on the icons, you are redirected to our social media channels.

In this case, the social media providers become aware that you are accessing their platform from our website. The social media providers may use the data collected in this way for their own purposes. We point out that we have no knowledge of the content of the transmitted data or its use by the operators.
c. Transfer AbroadIn the context of order processing, it may be necessary to transfer your personal data to companies abroad. These companies are obliged to protect data to the same extent as we are. The transfer can take place worldwide.

If the level of data protection does not correspond to that of Switzerland, we conduct a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g., by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). Should our risk assessment be negative, we take additional technical measures to protect your data. You can access the standard contractual clauses of the EU Commission at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de
3.5 How Long Do We Retain Your Data?We store personal data only as long as necessary to fulfill the individual purposes for which the data was collected.

Data that we store during your visit to our website is retained for twelve months. An exception applies to analytics and tracking data, which may be retained for longer.

We retain contract data for a longer period because we are required to do so by legal regulations. In particular, we must retain business communications, concluded contracts, and booking receipts for up to 10 years. As long as we no longer need such data from you to perform services, the data will be blocked, and we will use it only for accounting and tax purposes.
3.6 How Do We Protect Your Data?We will store your data securely and take all reasonable measures to protect your data from loss, access, misuse, or alteration.

Our contractors and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it may be necessary to forward your requests to companies affiliated with us. Even in these cases, your data will be treated confidentially.

Within our website, we use the SSL (Secure Socket Layer) protocol in conjunction with the highest encryption level supported by your browser.
3.7 What Rights Do You Have?
a. Right to InformationYou can request information at any time about the data we have stored about you. We ask you to send your information request along with proof of identity to hello@louf.io.

You also have the right to receive your data in a commonly used file format if we process your data automatically, and if:You have given your consent for the processing of this data; orYou have disclosed data in connection with the conclusion or execution of a contract.We may restrict or refuse the disclosure or release of data if this conflicts with our legal obligations, legitimate own or public interests, or the interests of a third party.

The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to high request volume, legal or technical reasons, or because we need more information from you. You will be informed of the extension of the deadline in due time, at least in text form.
b. Deletion and Correction
You have the option at any time to request the deletion or correction of your data. We may reject the request if legal provisions oblige us to retain the data longer or unchanged, or if a permissible reason opposes your request.

Please note that exercising your rights may conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g., premature termination of the contract or cost consequences).
c. Legal RecourseIf you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
3.8 Changes to the Privacy PolicyWe may change this privacy policy at any time. The changes will be published on https://louf.io; you will not be informed separately.
4. Individual Data Processing Operations
4.1 Provision of the Website and Creation of Log Files
What Information Do We Receive and How Do We Use It?By visiting https://louf.io, certain data is automatically stored on our servers or on servers of services and products that we use and/or have installed, for purposes of system administration, statistics, backups, or tracking. This includes:The name of your internet service provider;Your IP address (possibly);The version of your browser software;The operating system of the computer accessing the URL;The date and time of access;The website from which you visit the URL;The search terms you used to find the URL.
Why Are We Allowed to Process This Data?These data cannot be assigned to a specific person, and there is no combination of these data with other data sources. The storage of log files occurs to guarantee the functionality of the website and to ensure the security of our information technology systems. This constitutes our legitimate interest.
How Can You Prevent Data Collection?The data is stored only as long as necessary to achieve the purpose of its collection. Accordingly, the data is deleted after each session ends. The storage of log files is absolutely necessary for the operation of the website; therefore, you have no possibility to object to this.

4.2 Cloudflare CDNOur website uses the Content Delivery Network (CDN) service from Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). A CDN helps deliver content from our website faster by distributing copies of the content to a network of fast-loading servers.

When you visit our website, your IP address is transmitted to Cloudflare, and cookies may be set in your browser that are necessary for the optimization and security of the service. Cloudflare uses this data to accelerate the data traffic between our web server and your end device and to protect our website from attacks.

4.3 DigitalOcean SpacesDigitalOcean Spaces is a service provided by DigitalOcean, LLC, 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA. DigitalOcean Spaces is a scalable and secure object storage service that allows companies to store and retrieve data.

We use DigitalOcean Spaces to store and provide various types of data, such as images, documents, and other media files. This enables us to ensure fast and reliable performance of our website and to manage large amounts of data efficiently.

For storing and retrieving data, DigitalOcean Spaces uses various technologies, including cookies and server logs. These technologies can collect information such as IP addresses, date and time of access, file type and size, as well as other technical information.

It should be noted that data stored in DigitalOcean Spaces may be stored in data centers in various regions worldwide. However, DigitalOcean has taken measures to ensure that the data is stored securely and in accordance with applicable data protection standards.